How to influence a person without insulting or causing a feeling of resentment

1. Begin with praise and sincere recognition of the merits of the interlocutor.

2. Point out the mistakes of others not directly, but indirectly.

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3. First, talk about your own mistakes, and then criticize your interlocutor.

4. Ask the interlocutor questions, instead of something to him to order.

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5. Give people the opportunity to save their prestige.

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6. Express people's approval for the slightest of their luck and note their every success. Be sincere in your assessment and generous in praise.

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7. Create people a good reputation, which they will try to justify.

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8. Have recourse. Make the impression that the error you want to see corrected is easily correctable; Do so that what you are encouraging people, it seemed to them easy.

9. Strive for people to be happy to do what you offer.

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