How to order Food in Indian Railways train?

Are your travelling or planning to travel in Indian Railways train? If yes, think of food quality you get inside train, and you'll give your journey decision second thought. The vision of pantry car and non-delicious food can not satisfy your appetite in journey.

Well, it was a past. Now, you can order food in Indian Railways train. Yes, it's true. And that too, online or by SMS or by phone. But currently, this service is available only on those trains which are WITHOUT pantry cars. The list of such trains is given below.

We'll discuss all the 3 ways along with menu and trains in which such facility is available. Last, but not the least, we'll answer different FAQ on same topic.

The official website to order food in Indian Railways train is http://www.ecatering.irctc.co.in/eCatering/af/irctc/ecatering/eCateringSearchPage.do

How to book food in Indian Railways Train through website

 

Any passenger having valid confirmed reservation ticket may book the meal through website as well the phone. The trains in which e-catering services are available are also uploaded for information of the passengers. The process of booking is as under: -

• Passenger will enter the PNR. Stations list shall appear/display in drop down menu. Passenger may choose the station he/she wishes to book meal on. After which, vendor menu will open along with item prices.


• Passenger may choose the vendor and the meals to be booked. Prices of meal will be displayed with the meals.
  On confirmation of booking, e-payment for the transaction is to be made.


• On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider.


• The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP (One Time Password) which will be used for verification by the service provider on the mobile application at the time of delivery of meal.


• In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

How to book food in Indian Railways Train through SMS

 

Passenger may book e-catering service for waitlisted as well as confirmed ticket by SMS MEAL<PNR> to 139. Once the SMS is sent, the call center executive shall call to the customer for taking order, subsequently, the passenger shall be informed of confirmed booking through SMS and email.

• The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of meal.


• In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

How to book food in Indian Railways Train through phone?

Passenger may book e-catering service by calling 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll) for waitlisted as well as confirmed ticket. The booking shall be made by the call center executive and subsequently, the passenger shall be informed of confirmed meal booking through SMS and email.

• The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of meal.


• In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

This facility can be availed by passengers having valid reservation ticket either e-ticket Or ticket taken from reservation window.

Some FAQ

Question: My ticket is not confirmed and is wait listed, can I book the meal through e-catering?
Answer: Yes, passengers with wait listed ticket in the select trains can book meal through e-catering on phone & SMS only at Toll-free number -1800-1034-139 & 0120-4383892-99 (Toll) and SMS MEAL<PNR> to 139.

Question: I have booked 5 tickets against one PNR, out of which only 03 tickets are confirmed and 02 tickets are remained wait listed after preparation of chart? Shall I get the meals, which I have I booked through e-catering?
Answer: Yes, Partially confirmed tickets shall be treated as confirmed and food booking shall remain valid, unless cancelled by the passenger.

Question: Which meal can I Book through e-catering?
Answer: The rates along with meal are already available on website with specification. Passengers may choose the meal as per need and choice.

Question: My train is reaching at Agra at 2330 hrs, can I get meal through e-catering?
Answer: No, currently the services are available from 0600 hrs to 2200 hrs

Question: Will I get booked meal, if my train gets delayed?
Answer: Yes, the train shall be monitored and food will be delivered if the train reaches the delivery station within service timing; i.e. between 0600-2200 hrs. However, the passenger, if so desire, may cancel the meal as per the terms & conditions. But in case a train is running late, and reaches the meal delivery station beyond the service time; i.e. within 2200-0600 hrs ; the delivery of meal is not guaranteed by IRCTC. In such case, if food is not delivered to passenger , full refund shall be made after deducting bank charges.

Question: What are the Terms & Conditions?
Answer: The terms & conditions are available on website.

Question: How will I make payment for meal booked?
Answer: Passengers can make payment through e-payment, if meal is booked on website and in case of meal ordered through phone & SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.

Question: What is the minimum order value for the booking?
Answer: At present, the minimum order value is Rs. 60 per unit (vendor) per location/station.

Question: What is OTP?
Answer: OTP stands for One Time password. This will be unique password which shall be communicated to the passenger who has confirmed meal booking. The passenger shall need to enter the correct OTP in the mobile application of delivery boy as identification proof of passenger.

Question: How do I know, when the booking of meal is confirmed?
Answer: On completion of transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before from the scheduled delivery time and the SMS and email be also be forwarded to customer 24 hours before from the scheduled delivery time.

Question: Whom do I contact, if my meal is not delivered?
Answer: Passengers may contact the e-catering Call Center on the numbers 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll).

Question: How can I cancel my order?
Answer: Customer may cancel the confirmed meal booking online 02 hours prior to the scheduled delivery of meal (Refund of balance amount after deduction of cancellation charges of Rs. 20 per transaction). It can also be cancelled later i.e. within less than 02 hours of delivery time or later. However, no refund shall be made in case order is cancelled within less than 02 hours of delivery time.
Question: When will I get the refund?
Answer: The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancelation.

What is the Menu?

 

	ITEMS	DESCRIPTION(May vary station to station)	PRICE IN RUPEES	AVAILABLE AT STATIONS
Dominos Pizza Menu	Margherita Medium	Single cheese topping	258.4 to 264	AHMEDABAD JN, AGRA CANTT, ALLAHABAD JN, ALIGARH JN, AMRITSAR JN, ALWAR, BHUBANESWAR, MUMBAI CENTRAL, BHARUCH JN, BEGAMPET, VADODARA JN, VIJAYAWADA JN, KANPUR CENTRAL, MUMBAI CST, DEHRADUN, GUNTUR JN, HYDERABAD DECAN, JAMMU TAWI, JAIPUR, JALANDHAR CITY, KATRA, LUCKNOW NR, MUZAFFARNAGAR, CHENNAI EGMORE, MATHURA JN, MYSORE JN, NEW DELHI, NASIK ROAD, PATNA JN, PATHANKOT, PURI, RAJA KI MANDI, RANCHI, BANGALORE CY JN, SECUNDERABAD JN, SAHARANPUR, AMBALA CANT JN, VAPI, VISHAKAPATNAM, AND WARANGAL
	Farm House Medium	Onion, Crisp Capsicum, Mushroom and Tomato	364.1 to 372
	Peppy Paneer Medium	Paneer, Crisp Capsicum and Red Paprika	446.3 to 456
	Cloud 9 Medium	Onion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno	510.9 to 522
	Margherita Large	Single Cheese Topping	463.9 to 474
	Farm House Large	Onion, Crisp Capsicum, Mushroom and Tomato	581.3 to 594
	Peppy Paneer Large	Paneer, Crisp Capsicum and Red Paprika	663.6 to 678
	Cloud 9 Large	Onion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno	745.8 to 761
	Cheese & BBQ Medium	Cheese and Barbeque Chicken Pizza	364.1 to 372
	Chicken Fiesta Medium	Chunky Chicken, Spicy Chicken, Onion And Crisp Capsicum	446.3 to 456
	Chef's Chicken Choice Medium	Double Smoked Chicken, Black Olives, Crisp Capsicum & Red Paprika	510.9 to 522
	Chicken Dominator Medium	Smoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken & zesty chicken sauage	569.6 to 582
	Cheese & BBQ Large	Cheese and Barbeque Chicken pizza	581.3 to 594
	Chicken Fiesta Large	chunky chicken, spicy chicken, onion and Crisp capsicum	663.6 to 678
	Chef's Chicken Choice Large	Double smoked chicken, black olives, crisp capsicum & Red paprika	722.3 to 738
	Chicken Dominator Large	smoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken & zesty chicken sauage	798.6 to 816
IRCTC Departmental Fast Food Units and Food Plaza Menu	Veg Deluxe/Maharaja/SPECIAL/ Thali	Paneer Veg , Mix Veg , Dal , Veg Pulao, Butter Nan, Papad , pickle, salad and sweet dish.	130 TO 170	Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Surat, Patna, Aligarh, Jaipur, Habibganj......
	Non Veg Deluxe/Maharaja/SPECIAL/ Thali	Chicken Curry, Mix Veg , Dal , Veg Pulao, Butter Nan, Papad, pickle, salad and sweet dish.	140 TO 220	Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Patna, Aligarh, Habibganj......
	Veg Thali	Rice, Prantha/Puri/Roti, Dal , curd/raita, Veg Dish and salad.	40 TO170	Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur.......
	Non Veg Thali	Rice, Prantha/Puri/Roti, Dal, curd/raita, Chicken curry and salad.	40 TO 200	Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur.......
	Vegetable Biryani	Vegetable Biryani with raita	50 TO 170	Bangalore, Jabalpur, Yadgir, Hyderabad......
	Chicken Biryani	Chicken Biryani with Raita	60 TO 190	Bangalore, Thiruchirapalli, Yadgir, Hyderabad...

 

 

List of Trains for initial phase of e-catering project

 

List of Trains for initial phase of e-catering project.
More trains to be added soon. Please visit the official website of Indian Railways for updated list.
SN	Train No.	Train Name	Railway	IRCTC Zone	Remarks
1	12413	AII-JAT Exp	NR	NZ
2	12414	JAT-AII Exp	NR	NZ
3	12155	Bhopal Exp (HBJ-NZM)	WCR	WZ
4	12156	Bhopal Exp (NZM-HBJ)	WCR	WZ
5	14317	INDB-DDN Exp	NR	NZ
6	14318	DDN-INDB Exp	NR	NZ
7	11103	Intercity Exp (JHS-BDTS)	NCR	NZ
8	11104	Intercity Exp (BDTS-JHS)	NCR	NZ
9	12215	Garib Rath (DEE-BDTS)	NR	NZ
10	12216	Garib Rath (BDTS-DEE)	NR	NZ
11	12673	Cheran Exp (MAS-CBE)	SR	SZ
12	12674	Cheran Exp (MAS-CBE)	SR	SZ
13	12689	Nagercoil Exp (MAS-NCJ)	SR	SZ
14	12690	Nagercoil Exp (NCJ-MAS)	SR	SZ
15	12201	LTT-KCVL Garib Rath	SR	SZ
16	12202	KCVL-LTT Garib Rath	SR	SZ
17	16215	Chamundi Exp (MYS-SBC)	SWR	SZ
18	16216	Chamundi Exp (SBC-MYS)	SWR	SZ
19	16315	Kochuveli Exp (SBC-KCVL)	SR	SZ
20	16316	Kochuveli Exp (KCVL-SBC)	SR	SZ
21	12603	Hyderabad Exp (MAS-HYB)	SR	SZ
22	12604	Hyderabad Exp (HYB-MAS)	SR	SZ
23	17015	Visakha Exp (BBS-SC)	SCR	SCZ
24	17016	Visakha Exp (SC-BBS)	SCR	SCZ
25	12735	SC Garib Rath (SC-YPR)	SCR	SCZ
26	12736	SC Garib Rath (YPR-SC)	SCR	SCZ
27	12909	BDTS Garib Rath Rxp (BDTS-NZM)	WR	WZ
28	12910	BDTS Garib Rath Rxp (NZM-BDTS)	WR	WZ
29	12517	GHY Garib Rath (KOAA-GHY)	NFR	EZ
30	12518	GHY Garib Rath (GHY-KOAA)	NFR	EZ
31	12187	Mumbai Garib Rath (JBP-CSTM)	WCR	WZ
32	12188	Mumbai Garib Rath (CSTM-JBP)	WCR	WZ
33	12061	Jan Shatabdi Exp (HBJ-JBP)	WCR	WZ
34	12062	Jan Shatabdi Exp (JBP-HBJ)	WCR	WZ
35	12569	Garib Rath Exp (JYG-ANVT)	ECR	EZ
36	12570	Garib Rath Exp (ANVT-JYG)	ECR	EZ
37	12555	Gorakhdham Express (GKP-HSR)	NER	NZ
38	12556	Gorakhdham Express (HSR-GKP)	NER	NZ
39	12797	Venkatadri Exp (KCG-CTO)	SCR	SCZ
40	12798	Venkatadri Exp (CTO-KCG)	SCR	SCZ
41	11035	Shravasti Exp (MYS-DR)	CR	WZ
42	11036	Shravasti Exp (DR-MYS)	CR	WZ
43	19023	FZR-Janata Exp	WR	WZ
44	19024	FZR-Janata Exp	WR	WZ
45	22917	BDTS-HW	WR	WZ
46	22918	HW-BDTS	WR	WZ
47	18645	East Coast Exp (HWH-HYB)	SER	EZ
48	18646	East Coast Exp (HYB-HWH)	SER	EZ
49	12993	GIMB-PURI EXP	WR	WZ
50	12994	PURI-GIMB EXP	WR	WZ
51	14645	Shalimar Exp (DLI-JAT)	NR	NZ	Included for sector of DLI-ASR & DLI-JAT Only
52	14646	Shalimar Exp (JAT-DLI)	NR	NZ
53	14033	Jammu Mail (DLI-JAT)	NR	NZ
54	14034	Jammu Mail (JAT-DLI)	NR	NZ
55	12445	Uttar S. Kranti (NDLS-UHP)	NR	NZ
56	12446	Uttar S. Kranti (UHP-NDLS)	NR	NZ
57	14095	Himalaya Queen Exp (DEE-KLK)	NR	NZ
58	14096	Himalaya Queen Exp (KLK-DEE)	NR	NZ
59	14731	DLI-BTI Exp	NR	NZ
60	14732	BTI-DLI Exp	NR	NZ
61	14681	NDLS-JUC Exp	NR	NZ
62	14682	JUC-NDLS Exp	NR	NZ
63	22402	UHP-DEE AC Exp	NR	NZ
64	12497	Shane Punjab (NDLS-ASR)	NR	NZ
65	12498	Shane Punjab (ASR-NDLS)	NR	NZ
66	12459	NDLS-ASR Exp	NR	NZ
67	12460	ASR-NDLS Exp	NR	NZ
68	14037	DLI-PTK Exp	NR	NZ
69	14038	PTK-DLI Exp	NR	NZ
70	15707	KIR-ASR Exp	NFR	EZ
71	15708	ASR-KIR Exp	NFR	EZ
72	11057	LTT-ASR Exp	CR	WZ
73	11058	ASR-LTT Exp	CR	WZ
74	14673	Shaheed Exp(JYG-ASR)	ECR	EZ
75	14674	Shaheed Exp(ASR-JYG)	ECR	EZ
76	12611	NZM Garib Rath Exp	SR	SZ
77	12612	MAS-Garib Rath Exp	SR	SZ
78	12257	Garib Rath (YPR-KCVL)	SWR	SZ
79	12258	Garib Rath (KCVL-YPR)	SWR	SZ
80	12323	HWH-NDLS Express	ER	EZ
81	12324	NDLS-HWH Express	ER	EZ
82	12203	Garib Rath Exp (SHC-ASR)	NR	NZ
83	12204	Garib Rath Exp (ASR-SHC)	NR	NZ
84	17405	Krishna Exp (TPTY-ADB)	SCR	SCZ
85	17406	Krishna Exp (ADB-TPTY)	SCR	SCZ
86	19019	Dehradun Exp	WR	WZ
87	19020	Dehradun Exp	WR	WZ
88	12911	BL-HW Exp	WR	WZ
89	12912	HW-BL Exp	WR	WZ
90	19061	BDTS-RMR	WR	WZ
91	19062	RMR-BDTS	WR	WZ
92	12287	KCVL-DDN Exp	SR	SZ
93	12288	DDN-KCVL Exp	SR	SZ
94	19611	AII-ASR Exp	NWR	NZ
95	19612	ASR-AII Exp	NWR	NZ
96	14309	Ujjaini Exp (UJN-DDN)	NR	NZ
97	14310	Ujjaini Exp (DDN-UJN)	NR	NZ
98	12683	ERS-SBC Exp	SR	SZ
99	12684	SBC- ERS Exp	SR	SZ
100	17651	Kacheguda Exp (MS-KCG)	SCR	SCZ
101	17652	Kacheguda Exp (KCG-MS)	SCR	SCZ
102	17256	Narsapur Exp (HYB-NS)	SCR	SCZ
103	12211	Garib Rath (MFP-ANVT)	NR	NZ
104	12212	Garib Rath (ANVT-MFP)	NR	NZ
105	12427	Rewa Express (REWA-ANVT)	NR	NZ
106	12428	Rewa Express (ANVT-REWA	NR	NZ
107	12225	Kaifiat Express (AMH-DLI)	NR	NZ
108	12226	Kaifiat Express (DLI-AMH)	NR	NZ
109	19712	BPL-JP Exp	NWR	NZ
110	15013	Ranikhet Exp (JSL-KGM)	NER	NZ
111	15014	Ranikhet Exp (KGM-JSL)	NER	NZ
112	12623	MAS Mail (MAS-TVC)	SR	SZ
113	12624	MAS Mail (TVC-MAS)	SR	SZ
114	12695	TVC Exp (MAS-TVC)	SR	SZ
115	12696	TVC Exp (TVC-MAS)	SR	SZ
116	12697	TVC Exp (MAS-TVC)	SR	SZ
117	12760	Charminar Exp (HYB-MAS)	SCR	SCZ
118	12805	Janambhoomi Exp (VSKP-SC)	ECoR	EZ
119	12806	Janambhoomi Exp (SC-VSKP)	ECoR	EZ
120	12645	Millennium Express (ERS-NZM)	SR	SZ
121	12647	Kongu Express (CBE-NZM)	SR	SZ
122	12648	Kongu Express (NZM-CBE)	SR	SZ
123	12659	NCJ-SHM Gurudev Express	SR	SZ
124	12660	SHM- NCJ Gurudev Express	SR	SZ
125	16003	MAS-NSL weekly express	SR	SZ
126	16125	Chennai Egmore - Jodhpur Express	SR	SZ
127	16613	RJT-CBE Express	SR	SZ
128	16614	CBE-RJT Express	SR	SZ
139	22603	Kharagpur - Villupuram SF Express	SR	SZ
130	22605	Purulia-Villupuram Weekly SF Express	SR	SZ
131	22611	Chennai-NewJalpaiguri SF Express	SR	SZ
132	22619	Bilaspur - Tirunelveli SF Express	SR	SZ
133	22620	Tirunelveli - Bilaspur SF Express	SR	SZ
134	22629	Mumbai Dadar (T)- Tirunelveli Express	SR	SZ
135	22630	Tirunelveli Express-Mumbai Dadar (T)	SR	SZ
136	22633	Trivandrum Central - Hazrat Nizamuddin SF Express	SR	SZ
137	22634	Hazrat Nizamuddin - Trivandrum Central SF Express	SR	SZ
138	15047	Kolkata-Gorakhpur Purvanchal Exp.	NER	NZ
139	15048	Gorakhpur-Kolkata Purvanchal Exp.	NER	NZ
140	15049	Kolkata-Gorakhpur Exp.	NER	NZ
141	15050	Gorakhpur-Kolkata Exp.	NER	NZ
142	15021	Shalimar-Gorakhpur Weekly Express	NER	NZ
143	15022	Gorakhpur-Shalimar Weekly Express	NER	NZ
144	15017	LTT-GKP Exp	NER	NZ
145	15018	GKP-LTT Exp	NER	NZ
146	15027	Hatia-GKP Exp.	NER	NZ
147	15028	GKP-HatiaE Exp.	NER	NZ
148	15035	Uttarakhand Sampark Kranti Express	NER	NZ
149	15036	Uttarakhand Sampark Kranti Express	NER	NZ
150	12535	Lucknow-Raipur Garib Rath Express	NER	NZ
151	12536	Raipur-Lucknow Garib Rath Express	NER	NZ
152	15057	GKP-ANVT Exp	NER	NZ
153	15058	ANVT-GKP Exp	NER	NZ
154	15029	GKP-Pune Exp.	NER	NZ
155	15030	Pune-GKP Exp.	NER	NZ
156	15015	GKP-YPR Exp.	NER	NZ
157	15016	YPR-GKP Exp.	NER	NZ
158	15107	CPR-MTJ Exp.	NER	NZ
159	15108	MTJ-CPR Exp.	NER	NZ
160	12671	MAS-MTP NILAGIRI EXP	SR	SZ
161	12672	MTP-MAS NILAGIRI EXP	SR	SZ
162	12601	MAS-MAQ MAIL	SR	SZ
163	12602	MAQ-MAS MAIL	SR	SZ
164	12685	MAS-MAQ EXP	SR	SZ
165	12686	MAQ-MAS EXP	SR	SZ
166	16057	MAS-TPTY SAPTHAGIRI EXP	SR	SZ
167	16058	TPTY-MAS SAPTHAGIRI EXP	SR	SZ
168	16053	MAS-TPTY TIRUPATHY EXP	SR	SZ
169	16054	TPTY-MAS TIRUPATHY EXP	SR	SZ
170	16203	MAS-TPTY GARUDADRI EXP	SWR	SZ
171	16204	TPTY-MAS- GARUDADRI EXP	SWR	SZ
172	16305	ERS-CAN EXP	SR	SZ
173	16306	CAN-ERS- EXP	SR	SZ
174	16341	GUV-TVC EXP	SR	SZ
175	16342	TVC-GUV- EXP	SR	SZ
176	22639	MAS-ALLP EXP	SR	SZ
177	22640	ALLP-MAS- EXP	SR	SZ
178	22637	MAS-MAQ WEST COAST EXP	SR	SZ
179	22638	MAQ-MAS- WEST COAST EXP	SR	SZ
180	16089	MAS-JTJ	SR	SZ
181	16090	JTJ-MAS	SR	SZ
182	12639	BRINDAVAN EXP	SR	SZ
183	12640	BRINDAVAN EXP	SR	SZ
184	16859	Chennai Egmore-Mangalore Central Express	SR	SZ
185	16860	Chennai Egmore-Mangalore Central Express	SR	SZ
186	22609	INTERCITY EXP	SR	SZ
187	22610	INTERCITY EXP	SR	SZ
188	16605	ERNAD EXP	SR	SZ
189	16606	ERNAD EXP	SR	SZ
190	16853	CHOLAN EXP	SR	SZ
191	16854	CHOLAN EXP	SR	SZ
192	16105	CHENDUR EXP	SR	SZ
193	16106	CHENDUR EXP	SR	SZ
194	16713	SETHU EXP	SR	SZ
195	16714	SETHU EXP	SR	SZ
196	12633	KANNIYAKUMRI EXP	SR	SZ
197	12634	KANNIYAKUMRI EXP	SR	SZ
198	16127	GRUVAYUR EXP.	SR	SZ
199	16128	GRUVAYUR EXP.	SR	SZ
200	09309	KCVL INDB EXP.	SR	SZ
201	09310	INDB KCVL SPL.	SR	SZ

 

Still have queries?

You can contact Indian Railways e-catering department via

Contact Number: 1800-1034-139 (Toll free) and 0120-4383892-99 (8 lines)

Email Id: customercare.ecatering@irctc.com