If you want to lodge complaint against insurance company in India, you're at right place. This article will discuss all the steps you need to take to lodge complaint.
In India, it's easy to purchase any insurance policy - be it with any agent or
online. There is always someone to help you. But the real image of the company comes in picture, when you're filling any claim. You're alone at that time and no one will help you.
But we're here to help you.
We'll explain all the steps and contact details of Grievance Redressal Mechanism of all the insurance comapnies in India, which will surely help you to solve your claim related problem.
Steps to make a complaint against Insurance Company in India
We're giving brief and to the point steps, you must follow to make complaint insurance company in India. The steps are same irrespective of the name of the company.
Approch the company
Firstly, you should contact the customer care department of the company. Generally, they have toll-free number, which can be accessed via your policy document or Google it. You may also send email to them. Be sure to get your complaint number.
In case of complaint is not resolved or not resolved to satisfaction, customer can escalate the complaint to Grievance cell of the comapny with the complaint no.
- Approach the Grievance Redressal Officer of its branch or any other office that you deal with.
- Give your complaint in writing along with the necessary support documents
- Take a written acknowledgement of your complaint with the date.
The insurance company should deal with your complaint within 15 days.
Contact details of insurance companies in India
Here is the link to the Grievance Redressal Policies of all the Life insurance Companies and Non-Life Insurance Companies in India.
Wait for the stipulated time. If you're not satisfied with the solution, approach to IRDA.
Approch IRDA
Next step is to approach IRDA (Insurance Regulatory and Development Authority)
Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous apex statutory body which regulates and develops the insurance industry in India.
You may submit any kind of insurance complaint to IRDA.
If you do not get satisfactory reply and are unhappy with your insurance company,
Send a letter or fax to IRDA with your complaint:
- Click here to download Complaint Registration Form
- Fill and send by post or courier to:
Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029 - Or Fax to
040-66789768
Surely, it will help you. But if you still have any problem, don't worry. Just mention it in below comments and we'll surely help you.
Summary
Policyholders generally wants to know how to make complaint against insurance company in India. From mis-selling to fraud, delay in claim or wrong policy to policholder - the complaints are endless. But there is a solution too. This wiki article provides link to contact details of all insurance companies of India. The customer must contact them to resolve the complaint. If not satified, appraoch IRDA.
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